Simple, transparent pricing
for every city
Start for free. Scale as your city grows.
Base plans
Pick the plan that matches your city size. Every plan can be extended with add-ons as you grow.
Micro
Small towns · under 10,000 residents
Starting at
Billed yearly · save 20%
For villages and small towns getting started with digital reporting.
- Public issue reporting + map
- Mobile apps (iOS & Android)
- Up to 5 staff seats
- Basic categories & workflows
- Email support
Upgrade to Small for unlimited seats and analytics.
Up to 1,000 reports / month
Get startedSmall
Towns · 10,000 – 25,000 residents
Starting at
Billed yearly · save 20%
Everything a small municipality needs to operate confidently.
- Public issue reporting + map
- Unlimited staff seats
- Custom categories & workflows
- Basic analytics dashboard
- Mobile apps (iOS & Android)
- Email & chat support
Upgrade with Pro for alerts, analytics, and SLA tracking.
Up to 5,000 reports / month
Get startedMid
Mid-size cities · 25,000 – 250,000 residents
Starting at
Billed yearly · save 20%
For cities managing higher report volume and needing real-time tracking.
- Everything in Small
- SLA tracking & escalations
- Advanced analytics & reports
- Role-based access control
- Priority support
- API access
Up to 50,000 reports / month
Get startedEnterprise
Large cities · 250,000+ residents
Tailored to your city
Tailored deployments with deep integrations and dedicated support.
- Everything in Mid
- Custom integrations (311, GIS, IoT)
- SAML SSO & audit logs
- Dedicated success manager
- Onboarding & training
- Custom SLAs & uptime guarantee
Unlimited reports · Custom contract
All plans can be upgraded with additional features as your city grows.
Final pricing depends on usage, number of teams, and optional add-ons.
Compare plans
Every feature, side by side
See exactly what's included so you can pick the right plan with confidence.
| Features | Micro | Small | MidMost popular | Enterprise |
|---|---|---|---|---|
| Core | ||||
| Public issue reporting | ||||
| Live map view | ||||
| Mobile apps (iOS & Android) | ||||
| Staff seats | Up to 5 | Unlimited | Unlimited | Unlimited |
| Operations | ||||
| Custom workflows & categories | ||||
| Real-time alerts & escalations | Add-on | |||
| SLA tracking | Add-on | |||
| Role-based access control | ||||
| Insights | ||||
| Basic analytics | ||||
| Advanced analytics & reports | Add-on | |||
| Custom dashboards | ||||
| Integrations & security | ||||
| API access | ||||
| Custom integrations (311, GIS, IoT) | ||||
| SAML SSO & audit logs | ||||
| Dedicated success manager | ||||
Add-ons
Upgrade as your city grows
Extend any base plan with extra capabilities. No need to switch tiers.
Pro
For Small plans that need more operational power
- Real-time alerts & escalations
- SLA tracking
- Advanced analytics & reports
Enterprise features
Available on Mid and Enterprise plans
- Custom integrations (311, GIS, IoT)
- SAML SSO & audit logs
- Dedicated success manager
Always included
What's included in all plans
FAQ
Frequently asked questions
Start improving your city today
Join the municipalities using Fixly to resolve issues faster and keep residents informed.