One inbox for every city issue
Stop juggling phone calls, emails, spreadsheets and sticky notes. Fixly's operations inbox brings every report into one queue your team can actually work.
- Reports from app, web, phone and 311 in one inbox
- Auto-categorization by issue type and location
- Priority rules so emergencies surface first
- One-click assignment to the right team or crew
- Templated responses to keep residents informed
The workflow
From intake to closure, without the chaos
A modern queue tool designed for the realities of municipal dispatch.
Capture reports from citizens
A single inbox for every channel, mobile app, web form, hotline, walk-ins and 311.
- Photo and location attached automatically
- Duplicate detection
- Multilingual intake
Prioritize urgent issues
Rules engine flags safety hazards and SLA-critical work so dispatchers see them first.
- Custom priority matrix
- Geofenced escalations
- Auto-routing to on-call
Assign work to teams
Route to the right department, crew or contractor in a single click, and track until it's closed.
- Skill and zone-based routing
- Workload balancing
- Mobile updates from the field
Auto-tagging
Issues are categorized on intake using your taxonomy, so reports land where they belong.
Workflows that match yours
Configurable steps for inspection, approval, vendor dispatch and resident sign-off.
SLA-aware queue
Every item has a clock. Supervisors see what's about to breach before it does.
Ready to modernize your city operations?
Join the cities making service requests faster, transparent, and measurable.