From a single tap to a closed work order
Fixly connects every step of the municipal workflow — so the report a resident submits on the street is the same record your crew closes in the field and your council sees in the dashboard.
The end-to-end flow
Six steps. One platform. Zero handoffs.
- 01
Citizen Report
A resident opens the Fixly citizen app, snaps a photo, and submits an issue with location and category in under 30 seconds.
Reports include photo, geolocation, category and optional description. Duplicate detection groups nearby reports automatically.
- 02
Operations Center
The report lands in the Operations Center, plotted on the live map and tagged with priority, SLA and suggested department.
Dispatchers see the full city in real time and can triage, merge duplicates or escalate with one click.
- 03
Department Assignment
Fixly routes the work order to the right department — public works, sanitation, parks, infrastructure — based on category and rules.
Routing rules are configurable per municipality. Cross-department issues can be split or shared.
- 04
Crew Dispatch
The assigned crew receives the job on mobile, with route, photos and resident notes — and updates status from the field.
Field updates sync instantly. Supervisors see live crew positions and remaining workload.
- 05
Work Completion
Crews close the work order with a completion photo. Resolution time, cost and SLA compliance feed analytics automatically.
Every closure is timestamped and audit-logged. No paperwork to file later.
- 06
Citizen Notification
The original reporter gets a push notification with the result. Trust goes up, repeat reports go down.
Notifications can include before/after photos. Residents can rate the resolution.
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