Turn city operations into measurable performance
Every report and every work order becomes a data point. Use them to prove impact, find bottlenecks and budget with evidence, not anecdotes.
- Median and 90th percentile response times by category
- SLA compliance with automatic breach reporting
- Trends by neighborhood, ward, and asset type
- Workload analytics for crews and contractors
- Exportable reports for council and grant applications
Insights
The metrics every city should be tracking
Pre-built reports out of the box, and a flexible builder when you need something custom.
Response time tracking
Time-to-acknowledge and time-to-resolve, sliced by category, team and area.
- Median and percentile views
- Year-over-year comparisons
- Outlier investigation
SLA monitoring
Define commitments per category and track compliance in real time.
- Per-category SLA rules
- Breach alerts to supervisors
- Monthly compliance reports
Category and area insights
Spot recurring issues by street, neighborhood and asset to plan proactive work.
- Hotspot heatmaps
- Repeat-offender detection
- Seasonality charts
Trend detection
See volume shifts before they become a problem and reallocate crews accordingly.
Council-ready reports
One-click exports to PDF and CSV for monthly briefings and grant submissions.
Public dashboards
Optional resident-facing dashboards to build trust and show progress.
Ready to modernize your city operations?
Join the cities making service requests faster, transparent, and measurable.