A modern command center for city operations
Coordinate crews, resolve issues faster, and monitor your city from one live operations platform.
Deploy in days, not months · Designed for modern municipalities
Built for modern public services
Designed with real city workflows
Fixly is early-stage by design — purpose-built for the operational realities of municipal teams, with the security posture cities require from day one.
GDPR-ready
EU data residency and privacy controls built in from day one.
Role-based access
Granular permissions for departments, crews, and citywide admins.
Secure cloud infrastructure
Encrypted at rest and in transit, with full audit logging.
Designed for municipalities
Real workflows for public works, sanitation, and 311 teams.
Your city in your pocket.
Report problems, track progress, and stay informed with the Fixly mobile app.
Hello 👋
Report issues
in seconds
Report problems around you in under 10 seconds
Report an issue
Takes ~10 seconds
Reports go directly to your city team
Track progress in real time
Quick report
Roads &
sidewalks
Trash &
dumping
Lighting &
power
Water &
flooding
Traffic &
parking
Parks &
vandalism
Safety &
hazards
All issues
Nearby activity
Recent issues reported around you
View map →
Streetlight out
Oak Ave · 2 min ago
Pothole on 5th St
0.2 mi · 18 min ago
Overflowing bin
Central Park · 1 hr ago
Turn citizen reports into completed work.
Every report submitted through the Fixly mobile app flows directly into the Fixly Operations Platform where city teams can triage, assign, dispatch, and resolve issues.
- Report in seconds
- Track progress live
- Receive notifications
- Connected directly to city services
One continuous workflow
Citizen Mobile App → Fixly Operations Dashboard
Every citizen tap becomes a structured ticket inside the same platform your teams already use.
Step 2 of 3
Report an issue
Category
Photo
Location
Citizen app
Operations Center
Live issue queue
Open
127
Avg resolution
2.4d
Today
+18
Pothole · Market St
Public Works
Streetlight out · Oak Ave
Infrastructure
Overflowing bin · 5th Ave
Sanitation
Graffiti · City Park
Parks
Fixly Operations Platform
End-to-end flow
From a citizen tap to a closed ticket.
Multi-channel intake
Citizen engagement from every channel.
The Fixly mobile app is only one way issues enter the platform. Municipalities can collect reports from multiple sources while keeping a single operational workflow.
Citizen Mobile App
Residents report issues from their phone with photo and GPS.
Public Web Portal
A branded reporting page residents can open from any browser.
QR Code Reporting
Stickers on bins, lights, and signs jump straight to a report.
Municipal Staff Reports
Inspectors and field staff log issues directly from the field.
Email Intake
Forwarded resident emails are parsed into structured tickets.
Call Center Entry
311 and call-center agents capture calls in the same workspace.
Every report becomes a structured ticket inside the same Fixly Operations Platform.
Personas
Built for city operations teams.
Purpose-built workflows for the leaders responsible for keeping public services running every day.
Public Works Directors
Get a single view of every active issue, crew workload, and SLA breach risk across the department, without chasing status updates.
Infrastructure Teams
Triage streetlight, signal, and capital project tickets with location context, asset history, and real-time field updates from crews.
City Operations Managers
Report on response time, backlog, and cost-per-resolution to council and leadership with always-current operational data.
Live city map
See everything happening across your city in real time
Track issues, monitor progress, and coordinate teams from one unified map.
- Visualize all issues across your city
- Identify hotspots instantly
- Dispatch teams faster with location context
- Track resolution status live
Live city alerts
Reach every resident, the moment it matters
Push notifications, road closures, weather warnings, and public notices — broadcast from one operations center, in seconds.
- Targeted alerts by district, street or category
- Multi-channel: push, SMS, email, public dashboard
- Two-way: residents confirm receipt and reply
Why Fixly
The operating system for public services.
Built with city managers and public works directors. Every workflow maps to how municipal teams actually operate, not generic ticketing.
Faster resolution times
Auto-routing and SLA timers cut handoff delay across departments.
Centralized operations
311, field crews, supervisors, and contractors in one workspace.
Real-time analytics
Live dashboards on volume, response time, and cost per resolution.
SLA tracking
Configurable service levels by category, district, or contract.
How it works
From citizen report to resolution.
Fixly connects citizens and city teams in one seamless workflow, from report to resolution.
Citizens report issues in seconds
From mobile app, web, or integrations (311, IoT, email).
New report
Large pothole near crosswalk…
Automatically prioritize what matters
SLA rules highlight urgent issues instantly.
Send tasks to the right team instantly
Auto-routing to departments or field crews.
Pothole repair · Main St
Jordan M.
Crew · Roads
Track performance and resolve faster
Real-time dashboards for faster decisions.
Avg resolution
3.2h
-28%
SLA met
96%
+12%
Built for teams
Real teams, real coordination
Dispatchers, field workers and supervisors stay in sync — no radios, no spreadsheets.
One screen for every crew, every shift, every district
- Live crew location & availability
- One-tap assignment & re-route
- Offline mode for field workers
- Photo evidence + audit trail
Get started
Start managing your city in minutes.
No complex setup. Start receiving and managing issues in under 2 minutes.
Create your city
Enter your city name and country.
City name
Country
Define your service area
Search your city and confirm boundaries on the map.
Invite your team
Add staff members or skip for now.
Go live
Start receiving and managing issues in real time.
0
Open
0
In progress
0
Done
You're live!
Waiting for first report…
Trusted by cities to manage public issues faster.
Switch to Fixly
Why cities switch to Fixly.
The four reasons municipal teams consistently cite when leaving legacy tooling behind.
Replace spreadsheets and email workflows
Move every department off scattered docs, inboxes, and shared drives onto a system of record built for operations.
Centralize all issues in one system
311, field reports, internal requests, and contractor work: one source of truth across the entire city.
Improve team accountability
Every issue has an owner, a status, and a timestamp. Supervisors see exactly where things stand without follow-up calls.
Track SLA performance automatically
Service-level rules run in the background, flagging breaches early and powering monthly compliance reporting.
Outcomes
Measurable results for city operations
−35%
Reduce issue resolution time by up to 35%
vs. legacy ticketing2×
Respond to issues 2× faster across departments
Real-time visibility
Give leadership a live view of issues, teams, and SLA performance.
Typical results from early municipal deployments
Start improving city operations today.
See Fixly with your own data. A 30-minute walkthrough with our municipal solutions team.
Ready to modernize your city operations?
Join the cities making service requests faster, transparent, and measurable.