The operating system for modern municipalities
Fixly unifies every step of city operations — from the first citizen report to the closed work order — in a single, real-time platform. Replace spreadsheets, radios and disconnected tools with one source of truth.
- Operations Center to run the entire city day-to-day
- Live map of every active issue, crew and asset
- Work orders with SLAs, assignments and audit history
- Citizen reporting app to capture issues in seconds
- Analytics and dashboards for leadership and council
- Team management with roles, departments and shifts
What's inside
Six capabilities, one connected platform
Every Fixly module shares the same data, so your operations center, your crews on the road and your residents see the same city in real time.
Operations Center
A live command view for dispatchers, supervisors and city leadership.
- Real-time KPIs and SLA timers
- Open vs. closed trends by category
- Cross-department workload at a glance
Operations Map
Every report, work order, crew and asset plotted on a live map of your jurisdiction.
- Filter by district, ward or category
- Heatmaps and cluster view
- Routing-aware crew positions
Work Orders
Turn any report into a tracked work item with owner, due date and full audit log.
- Templates per service type
- Photos, notes and resident updates
- Automatic SLA enforcement
Citizen Reporting
A free, branded mobile app for residents to report issues in under 30 seconds.
- Photo, location and category capture
- Status updates pushed back to the reporter
- Duplicate detection by proximity
Analytics
Operational and executive dashboards refreshed in real time — no exports required.
- Resolution time and first-response KPIs
- Hotspot and seasonal trend analysis
- Public-facing transparency dashboards
Team Management
Departments, crews, roles and permissions designed for municipal org charts.
- Granular role-based access
- Shift and on-call schedules
- Per-crew performance views
Ready to modernize your city operations?
Join the cities making service requests faster, transparent, and measurable.